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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mionza.com (the “Site”).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mionza.com
These terms of use govern your purchases from, and your use of, the www.mionza.com website and form a contract between you and Mionza. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.
Once we have received your order, we will send an electronic invoice to your e-mail address as confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email to facilitate any future contact with customer service. The order confirmation (receipt) also serves as proof of purchase.
You may pay with either credit or debit cards. Mionza does not store any credit card numbers.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All prices shown on the Mionza website, mionza.com, are final and include all applicable costs. We do not charge any additional taxes or fees beyond the price displayed on the product page.
Since we only ship within the United States, all customs duties and import fees are fully covered by Mionza. This means you will not incur any extra costs beyond the listed product price.
Orders made in another person's name without their consent will be reported to the authorities. Mionza reserves the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, Mionza may cancel the purchase and refund any amount paid in the best way possible. This can be performed at any time.
Consumers have the right to return the order within 30 days from receiving the order. This right applies only in cases where the product and its original packaging can be returned in the same condition as when received. For personalized products, returns are not accepted unless the item has been damaged during transport. In such cases, customers should contact Mionza Customer Service within 30 days to arrange a return and discuss compensation. In case of a return, the consumer will be provided with a prepaid return label by the seller. If an item is damaged during transport, Mionza should be contacted within 30 days for information about compensation.
When shopping with Mionza, we will save some of your data to fulfill your purchase. Mionza treats all personal information confidentially. You have the right to request access to your data and if there is anything incorrect, you can have it changed or removed. Mionza may also use cookies, for example, to improve your experience of the website.
Mionza has the right to adjust prices, add additional costs, change product assortment and related information without notice. The purpose of product images and information texts made available by Mionza is to reflect the products as accurately as possible. While we try to ensure that all content on this website is accurate, errors may occur. Mionza cannot guarantee that all product images accurately reflect the true appearance of the products; all product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.
It is important that you as a customer carefully check your goods/products when you receive your shipment to verify that the products are not damaged and are correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match what you ordered, you shall also contact us within 30 days of receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please provide the order number and the reason for the complaint, and we will get back to you shortly with instructions on how to return the item. Defective products returned to Mionza should be treated as if they were faultless. For all types of returns, it is extremely important that the product is packaged in such a way that it cannot be damaged during transit. Mionza has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Mionza or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Mionza.
The www.mionza.com website may include user-generated content from, for example, social media applications. Mionza does not claim any ownership in rights to such content (images, photos, and videos, etc.) and takes no legal responsibility for it. If you suspect a violation of copyright, or any other right, or are otherwise offended by such content, please contact our customer service.
All products remain Mionza's property until full payment is made.
All attempts at fraud are reported to the authorities, and Mionza reserves the right to cancel the purchase if any suspicion is raised.
These terms and your use of the www.mionza.com website are governed by US and Turkey law. To the extent permitted by law, US and Turkey courts shall have exclusive jurisdiction over any dispute arising from these terms of use and your use of the website, subject to Mionza's right to prosecute a user at his/her place of residence.
Mionza reserves the right to terminate your account and/or your use of the www.mionza.com website at its sole discretion. For example, if Mionza suspects that you have breached these terms of use. Such termination can be made without prior notice.
Mionza may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Mionza. You should therefore periodically visit this page to review the then-current terms to which you are bound.