Shipping & Delivery
Welcome to MIONZA! Here's a brief overview of our Shipping Policy:
Where we ship from: Every piece is made to order by our jewelers and ships from New York.
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Shipping Costs: Shipping is free on every order to the United States and the United Kingdom, with no extra fees at checkout.
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Return Shipping Costs: Return shipping is free for eligible returns started within 30 days of delivery.
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Delivery Timeframe: Orders arrive in 5–8 business days, personalized pieces included: 2–4 business days to make and pack, then 3–4 business days in transit with tracking. Pieces marked as made to order on the product page arrive in 6–10 business days. Order by December 12 for Christmas delivery. Deliveries may take a little longer during busy periods.
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Carriers: Orders are delivered via UPS or USPS, ensuring reliable and timely service.
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Tracking: You'll receive a tracking number via email once your order is dispatched. Check your email and spam/junk folder for this information.
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Parcel Receipt: Inspect your parcel upon delivery. If there's damage, reject the delivery and immediately file a claim with UPS.
For any questions or concerns about shipping and delivery, please contact MIONZA's customer service team from info@mionza.com.