Yes, our products are crafted using 14K Solid Gold. Each piece comes with a certificate of authenticity, ensuring the quality and purity of the gold. We are committed to providing you with fine jewelry that is not only beautiful but also certified for its lasting value and authenticity.

A Lifetime of Beauty with Mionza Jewelry ♥️

At Mionza, we believe in creating pieces that last a lifetime. To ensure your jewelry remains as beautiful as the day you got it, here's how you can care for it:

Preparation is Key: Apply deodorant, perfume, and makeup before putting on your Mionza jewelry. It's also wise to dress first to avoid snagging your clothes with your jewelry.

Sunshine and Jewelry: Just like our skin, your jewelry needs protection from the sun. Avoid direct sunlight to preserve the integrity of the gemstones and metals.

Ideal Storage: Store your Mionza pieces in a cool, dry place, away from sunlight and heat sources. This will help maintain their luster and prevent damage.

Gentle Cleaning: Regularly clean your jewelry using mild soap and warm water. A soft-bristled brush can be used to gently remove any dirt or debris.

Safekeeping: Store your jewelry in a soft pouch or dedicated jewelry box to prevent scratches and tangling with other items.

Enjoy Daily Wear: Our 14K gold pieces are designed for everyday elegance. You don't have to worry about water exposure; enjoy wearing your Mionza jewelry on every occasion, confident in its durability.

At Mionza, we understand that jewelry is not just an accessory but a personal statement. That's why we offer personalization on select pieces, allowing you to infuse your jewelry with unique significance. Whether it's engraving your initials, embedding a special date, or selecting a meaningful symbol, our customization options make each piece truly your own.

Personalize Your Jewelry in a Few Simple Steps:

Choose Your Color: Select your preferred color from yellow gold, white gold, or rose gold for your piece.

Enter Your Specifications: For customizable items, enter your desired details (like initials, names, or dates) in the provided boxes on the product page.

Special Requests: Have a unique request? Leave a note during checkout, and our team will strive to fulfill your specific needs.

Our goal is to craft jewelry that's distinctly yours, ensuring complete satisfaction with every piece you purchase from us.

To change your shipping address, please contact us as soon as possible atinfo@mionza.com. We'll do our best to accommodate your request depending on the status of your order.

We can change the personalization details of your order before it is shipped. However, once the order has been dispatched, we are unable to make any changes. Please ensure you review your personalization carefully when placing your order.

If you need to make changes to your order, please contact us as soon as possible. We can accommodate modifications before your order is shipped. However, once the order is on its way, we're unable to make any adjustments.

Currently, we only ship within the United States. However, we are looking into expanding our services to include international shipping in the future. Stay tuned for updates on this!

Our jewelry is carefully packaged in secure, elegant boxes to ensure it arrives in perfect condition. We take extra care to protect the items during transit.

At Mionza, we are committed to 100% customer satisfaction and delivering high-quality products. If you're not completely satisfied with your purchase, we offer a no-questions refund for any US purchase within 30 days of receipt. For a smooth return process, feel free to reach out to our customer service team atinfo@mionza.com. Once we receive the returned item, your refund will be processed within a reasonable timeframe.

If the gold color of the item you received does not match your order, please contact us atinfo@mionza.com. We are committed to ensuring your satisfaction and will guide you through the process of exchanging the item for the correct color. Please reach out to us as soon as possible to facilitate a smooth exchange.

Since all of our jewelry is made of 14k Solid Gold, they will not tarnish but if it is damaged then you should contact our customer support team We'll provide you with the necessary guidance and options for repair or restoration, depending on the specific issue. Our team is committed to helping you maintain the beauty and integrity of your Mionza jewelry.

If your chain has broken, please contact us immediately atinfo@mionza.com. We will assist you with the necessary steps to repair your chain. Our team is dedicated to ensuring the durability and longevity of your Mionza jewelry, and we'll work with you to resolve this issue promptly.

In the rare event that your shipment is lost or damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Our jewelry is carefully packaged in secure, elegant boxes to ensure it arrives in perfect condition. We take extra care to protect the items during transit.

For your convenience, we offer a range of payment options. You can make your purchase usingVisa,Mastercard,Maestro,American Express,Discover,JCB,Google Pay,Amazon Pay, andApplePay. Additionally, if you prefer to buy now and pay later, we provide the option of usingShopPay. We aim to make your shopping experience as smooth and flexible as possible.

If you're experiencing difficulty redeeming your promotional code, it could be due to an expired code or an incorrect entry. Please make sure you input the code exactly as provided, without any spaces. If the problem persists, don’t hesitate to contact us for assistance. We are here to ensure that your promotional benefits are applied smoothly.

No, our system only allows the use of one coupon code per order. Please select the code that offers you the best discount or benefit for your current purchase

Just let us know your order details via our customer support team or an e-mail and we'll send you a Stripe Payment Request to complete your payment and process your order.

In the rare event that your shipment is lost or damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Our jewelry is carefully packaged in secure, elegant boxes to ensure it arrives in perfect condition. We take extra care to protect the items during transit.