What is the policy for returns and cancellations?

At Mionza, we are committed to 100% customer satisfaction and delivering high-quality products. If you're not completely satisfied with your purchase, we offer a no-questions refund for any US purchase within 30 days of receipt. For a smooth return process, feel free to reach out to our customer service team atinfo@mionza.com. Once we receive the returned item, your refund will be processed within a reasonable timeframe.

The gold color that I received is incorrect, what should I do?

If the gold color of the item you received does not match your order, please contact us at info@mionza.com. We are committed to ensuring your satisfaction and will guide you through the process of exchanging the item for the correct color. Please reach out to us as soon as possible to facilitate a smooth exchange.

If anything happens to my jewelry, like damage or tarnishing, what should I do?

Since all of our jewelry is made of 14k Solid Gold, they will not tarnish but if it is damaged then you should contact our customer support team We'll provide you with the necessary guidance and options for repair or restoration, depending on the specific issue. Our team is committed to helping you maintain the beauty and integrity of your Mionza jewelry.

If my chain has broken, what steps should I take?

If your chain has broken, please contact us immediately atinfo@mionza.com. We will assist you with the necessary steps to repair your chain. Our team is dedicated to ensuring the durability and longevity of your Mionza jewelry, and we'll work with you to resolve this issue promptly.

What is your policy on lost or damaged shipments?

In the rare event that your shipment is lost or damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

How are the items packaged for delivery?

Our jewelry is carefully packaged in secure, elegant boxes to ensure it arrives in perfect condition. We take extra care to protect the items during transit.


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