What payment options are available for customers?

For your convenience, we offer a range of payment options. You can make your purchase usingVisa,Mastercard,Maestro,American Express,Discover,JCB,Google Pay,Amazon Pay, andApplePay. Additionally, if you prefer to buy now and pay later, we provide the option of usingShopPay. We aim to make your shopping experience as smooth and flexible as possible.

I am having trouble using my promotional code. How can I resolve this?

If you're experiencing difficulty redeeming your promotional code, it could be due to an expired code or an incorrect entry. Please make sure you input the code exactly as provided, without any spaces. If the problem persists, don’t hesitate to contact us for assistance. We are here to ensure that your promotional benefits are applied smoothly.

Can I use more than one coupon code?

No, our system only allows the use of one coupon code per order. Please select the code that offers you the best discount or benefit for your current purchase

I fulfill all the requirements but I have issues with the checkout/payment section, why?

Just let us know your order details via our customer support team or an e-mail and we'll send you a Stripe Payment Request to complete your payment and process your order.

What is your policy on lost or damaged shipments?

In the rare event that your shipment is lost or damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

How are the items packaged for delivery?

Our jewelry is carefully packaged in secure, elegant boxes to ensure it arrives in perfect condition. We take extra care to protect the items during transit.


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