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Shipping policy

 

Mionza Shipping Policy

Welcome to Mionza! We are dedicated to providing you with a smooth and efficient shipping experience for all your purchases. Please review our Shipping Policy to understand how we manage and deliver your orders:

1. Express Delivery Service: At Mionza, we offer express delivery service free of charge for all orders. We aim to dispatch your order as quickly as possible, ensuring a fast and efficient delivery to your doorstep.

2. Return Shipping Costs: Please note that while we offer free shipping on your purchases, Mionza does not cover shipping costs for returned items. These costs are the responsibility of the customer.

3. Delivery Timeframe: Once your order has been shipped, our estimated delivery timeframe is within 2 business days. We strive to meet these delivery times but during busy periods, deliveries may take a little longer.

4. Carrier Information: Your order will be delivered via UPS or USPS, a trusted and reliable shipping partner. UPS is known for their commitment to timely and secure deliveries.

5. Tracking Your Order: Upon dispatch from our premises, you will receive a notification via email. This email will include a tracking number, allowing you to monitor the progress of your shipment. We recommend checking the email address provided at the time of your purchase. If you have not received the tracking number, kindly check your spam/junk folder as well.

6. Receiving Your Parcel: We advise you to inspect your parcel upon delivery. If you notice any damage to the package that occurred during transit, please do not accept the receipt of the package. Instead, reject the delivery and file a claim with the carrier (UPS) immediately. This action is crucial for processing any claims for damage during shipping.

We at Mionza are committed to ensuring that your order reaches you in perfect condition and as swiftly as possible. Should you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact our customer service team.